You can speak up in the way that suits you.
Call us on 0435 755 220, email support@careconnectdss.com.au or contact us directly. You can ask a trusted person, advocate or interpreter to help. You can ask about giving feedback without your name; we may be unable to follow up without contact details.
What happens next?
We listen, acknowledge your concern and discuss how you would like it resolved. We will agree on next steps and keep you informed. You can ask for an update or take your concern to an independent body at any time.
Independent help
You can contact the NDIS Quality and Safeguards Commission on 1800 035 544. You do not have to complain to CareConnect first.
If someone is in immediate danger, call 000. This website is not an emergency service.
Read about complaints in simple wordsStart with a conversation.
Call or email us about the support you are looking for. We can discuss the next steps together.
Please do not send NDIS plans, health reports or other sensitive information through this website.